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9
Jun

如何規劃及管理 IP 電話系統,成零售企業致勝的關鍵!

如何規劃及管理 IP 電話系統,成零售企業致勝的關鍵!
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電話系統 | Telephone system | IP Phone | IP Phone system | IP PBX | Voice Over IP | 商業電話系統‎ | 電話系統專家 

如何規劃及管理 IP電話系統,成零售企業致勝的關鍵!

(刊於 ITPRO MAGAZINE 第98期 – 2015 零售科技特刊)

Matrix IP Phone solution on Retail technology 2015- IT Pro

 

IP電話 分機不再受地域限制 (IP Phone Anywhere) 

IP電話系統打破地域限制,只要連接到網絡,就可以安裝IP電話。不論是各區門市, 倉庫, 後勤辨公室, 客務中心, 已至整個企業的電話也可以統一管理。各地分機可以互撥之外,還能夠互相轉接,彼此支援。如: 門市的電話未能接通,可轉由後勤辨公室代接,讓每個來電也可被妥善處理,提升對客戶服務品質,提高業務運作及人力資源上的靈活性。

電話通話紀錄報表 (Call Details Report) 

在營運角度來説,企業很注重每一個客戶來電的原因,究竟是新客戶收看了廣告而作進一步查詢? 還是現有客戶尋求各類型支援? 如: 查詢或更改送貨時間; 尋求技術支援等… 各式各樣的來電,企業可透過 IP電話系統的 [通話紀錄報表]細緻地把各部門的電話流量以 (日/週/月) 報表列出。管理者便可隨時跟據報表來進行檢討 。

IP 電話系統 內置 錄音功能 (Voice Recording) 

《商品說明條例》於2013年正式生效。企業於電話營銷亦受條例監管,因此電話錄音除了確保雙方權益外,亦協助企業了解員工的服務水平及作培訓之用。傳統電話系統並沒有預設錄音功能,而且必須於增設電話錄音設備。相比之下,IP電話系統已內置錄音功能,無須增添額外設備,便可按需要將IP電話設為錄音模式。而中央式錄音管理,可按權限檢閲相關錄音,操作簡單易用。

互動語音查詢系統 (IVR System) 

企業可利用 IVR 將一般的產品諮詢、各式推廣活動、門市地址及營業時間讓客戶依循語音指示以電話按鍵(0-9) 選取,便可得到所需服務及資訊。IVR有效將來電分類,將不同的來電轉由相應部門處理。IVR亦可與CRM系統整合,並將一些個人化資訊透過電話讀出及加以處理,如:查詢會員積分、積分換領禮物等互動功能。

多方 語音會議室 (Voice Conference Bridge) 

在連所式零售業而言,每天也有新優惠或新產品推出,如管理者需將相關資訊講解給各門市主管的話,最方便的方法應該是電話會議。門市同事僅需撥一個號碼及密碼,便可進入多方語音會議室。在分秒必爭的商場,管理者可隨時隨地跟前線同事進行會議,除了加強團隊精神,亦可加速了解市場反應而作出最適當的市場策略。

 

 


Matrix Technology (HK) Ltd 成立於2009年, 是一家為香港企業 提供 IP電話通訊方案,  IP VPN 網絡方案, 視像會議方案 及 保安系統,的通訊科技方案公司.

為了提升客戶服務質素, 我們在深圳成立了 客戶服務及技術支援中心。除此之外,我們亦與世界各地的VOIP系統顧問公司成為合作夥伴,從而為客戶提供國際性的IP電話系統規劃, 為客戶節省了不少時間和成本,並且大大提升了企業營運效率。多年來, 我們將IP電話的應用方案, 帶進到一些中港企業, 旅行社, 商務中心, 地產公司, 零售商, 中港跨境Call Center, 學校及一些公共機構當中. 我們憑著專業的技術 與 誠懇的服務態度 贏得各界的肯定與信賴.

Matrix 將在IT 及 IP通訊產品的領域上, 持續創新, 並且繼續為不同的行業開發合適的VOIP及網絡應用方案 ,為企業創造貼身,可靠及高效率的營商通訊平台為目標

IPPBX Solution, Telephone system Solution provider in Hong Kong

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sgsia 保安局保安及護衞業管理委員會香港持牌保安公司

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Matrix is IP Phone Solution, IP VPN Solution, Video Conference solution & Security Solution Consultancy Company. We based in Hong Kong and Shenzhen,China.

Matrix是一家為香港企業提供 IP電話通訊方案, IP VPN網絡方案, 視像會議方案 及 保安系統 的方案顧問公司

 

如何規劃及管理 IP 電話系統,成零售企業致勝的關鍵! was last modified: December 6th, 2020 by 28voip

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Matrix Technology (HK) ltd

Founded in 2009, Matrix Technology (HK) Ltd is an IP Telephone system solution provider, specializing in VoIP, Open source IP PBX platform ( Asterisk, Elastix & Freepbx ) , 3CX IP PBX, AV & Video conferencing solution , Security Solution and IT Networking Solution.

■ Official 3CX Platinum Partner
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■ Distributor of Fanvil – Fanvil IP Phone, Fanvil IP Video Phone, Fanvil ATA
■ Distributor of Sipdex – Sipdex IPPBX, Sipdex SIPDOOR, Sipdex SIP Gateway, Sipdex Headset
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