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IVR Programming for IPPBX System




IVR , automation or speech-enabled self-service, VoiceXML and IVR automation can greatly improve your enterprise performance and profits. Automating telephone interactions with IVR will allow your employees to focus on higher value calls. Your operations can handle volume spikes seamlessly. You can boost your contact center performance at significantly lowered costs.


IVR system Concept (Basic)

IVR (Digital Receptionist) is basically a way to route calls based on the choice your customer makes. Essentially, IVR is a series of pre-recorded messages that you create when setting up IVR. In the example below, when the customer calls your company, she is presented with an option of which department she would like to reach. In our example, Customer decided to talk to Customer Service Department by pressing 1. Customer’s call then routed to the phones in customer service Department.

IVR solution | Hong Kong |Matrix Technology (HK) Ltd | Tel: +852 39001900


IVR system Concept (Multiple Location)

As you can see, IVR is very powerful feature that can be extremely helpful regardless of the size of your company.

IVR solution (Multi - location) | Hong Kong |Matrix Technology (HK) Ltd | Tel: +852 39001900


IVR system Concept (Database Integration)

By connecting the IVR we made in the prior sections to your database, you can allow your customers to access their data without having to speak to an agent.

IVR solution with Database Integration | Hong Kong |Matrix Technology (HK) Ltd | Tel: +852 39001900



Matrix Technology (HK) Ltd 成立於2009年,香港為總部,主要為粵港澳大灣區提供 IP電話通訊方案,IPVPN 網絡方案,保安系統方案 (香港保安公司牌照 – 第三類別 :1702) 及 視像會議方案 的 通訊科技方案公司。

多年來, 我們將IP電話的應用方案引進到一些中港企業,當中包括:旅行社,商務中心,地產公司,零售商,中港跨境Call Center,學校及一些公共機構當中。我們憑著專業的技術 與 誠懇的服務態度 贏得各界的肯定與信賴。為了提升客戶服務質素,我們在深圳成立了 客戶服務及技術支援中心。除此之外,我們亦與世界各地的VOIP系統顧問公司成為合作夥伴。從而為客戶提供國際性的IP電話系統規劃。為客戶節省了不少時間和成本,並且大大提升了企業營運效率。

Matrix 將在IT,IP通訊 及 保安產品的領域上,承諾持續創新,並且繼續為不同的行業開發合適的VOIP應用方案,為企業創造貼身,可靠 及 高效率 的營商通訊平台為目標。

IPPBX Solution, Telephone system Solution provider in Hong Kong

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Matrix is IP Phone Solution, IP VPN Solution, Video Conference solution & Security Solution Consultancy Company. We based in Hong Kong and Shenzhen,China.

Matrix是一家為香港企業提供 IP電話通訊方案, IP VPN網絡方案, 視像會議方案 及 保安系統 的方案顧問公司