Enquiry Hotline 查詢熱線 : 3900 1988
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      保安公司牌照(第III類) : 1702

       
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Support Remote Support

SUPPORT HOTLINE: 852 39001989

Monday to Friday:  0930 to 1830

Saturday:  0930 to 1330

Remote Support

Log into your customer’s computer remotely, from an Internet-enabled computer to fix any Problem, PC Related Problems, IPPBX Checking, Telephone system Reprogramming, IVR Reconfiguration or provide training, etc….

Firewall friendly and secure, Remote Access Helpdesk is a cost-effective customer service solution that saves time and leads to improved productivity.

Download TeamviewerQS.exe
Download Mac Support
Download Anydesk

If you need a remote helpdesk support, please do step by step as following:

Step 1: Please download cs2.exe

Step 2: Click cs2.exe to start the program.

Step 3: Please Call 852- 3900 1989 and tell your Customer Code to Matrix Helpdesk Engineer.

Step 4: After verified (cs2.exe), Matrix Helpdesk Engineer will ask you the “Your ID” and “Your Password”. Then we have approved to remote control your PC and start helping you.


Reminder

If you installed TeamViewer 12 or above, please close your TeamViewer first.

  1. Open cs2.exe
  2. Click “Show running TeamViewer”

3. Right click the title bar

4. Click “Close”

5. Open cs2.exe

If you always need support from Matrix, it is highly recommended you install TeamViewer 11.

http://download.teamviewer.com/download/version_11x/TeamViewer_Setup.exe


Matrix Technology (HK) Ltd
Matrix Technology (HK) Ltd 成立於2009年,香港為總部,主要為粵港澳大灣區提供 IP電話通訊方案,IPVPN 網絡方案,保安系統方案 (香港保安公司牌照 – 第三類別 :1702) 及 視像會議方案 的 通訊科技方案公司。
多年來, 我們將IP電話及ICT的應用方案引進到一些中港企業,當中包括:旅行社,商務中心,地產公司,零售商,中港跨境Call Center,學校及一些公共機構當中。我們憑著專業的技術 與 誠懇的服務態度 贏得各界的肯定與信賴。Matrix 將在IT,IP通訊 及 保安產品的領域上,承諾持續創新,並且繼續為不同的行業開發合適的ICT及IOT應用方案,為企業創造貼身,可靠 及 高效率 的營商通訊平台為目標。
Founded in 2009, We are an IP telephony solution provider, specializing in VOIP, IP communication, VPN network solutions, video conferencing solutions and security system solutions (Security Company License (TYPE III) No: 1702). With its base in Hong Kong, Matrix’s aspiration to provide broader customer services has also witnessed the establishment of a customer service and technical centre in Shenzhen.

電話系統 - HONG KONG

 Our Telecom Partner:

IP PBX 電話系統 IP Phone | SIP Intercom

視像會議系統 Video Conference

保安系統 Security system

網絡方案 Network Infrastructure

Enquiry Now

我們的專業諮詢團隊用心聆聽您的要求,並為您提供度身定制的綜合 ICT 及 IOT 辦公室方案方案。

Our professional solution consultancy team will listen you requirement and provide a tailor made integrated ICT & IOT solution to you with heart.



General Line : +852 39001900
Sales Hotline : +852 39001988
Support Hotline : +852 39001989
Fax : +852 39001999
Support Email: support@hk-matrix.com
Web: www.hk-matrix.com
Web: https://www.28voip.com
Matrix Technology (HK) Ltd 成立於2009年, 是一家為香港企業 提供 IP電話通訊方案, VPN 網絡方案, 保安系統方案 及 視像會議方案 的通訊科技方案公司.

多年來, 我們將IP電話的應用方案, 帶進到一些中港企業, 旅行社, 商務中心, 地產公司, 零售商, 中港跨境Call Center, 學校及一些公共機構當中. 我們憑著專業的技術 與 誠懇的服務態度 贏得各界的肯定與信賴. 為了提升客戶服務質素, 我們在深圳成立了 客戶服務及技術支援中心。除此之外,我們亦與世界各地的VOIP系統顧問公司成為合作夥伴,從而為客戶提供國際性的IP電話系統規劃, 為客戶節省了不少時間和成本,並且大大提升了企業營運效率。

Matrix 將在IT 及 IP通訊產品的領域上, 持續創新, 並且繼續為不同的行業開發合適的VOIP應用方案 ,為企業創造貼身,可靠及高效率的營商通訊平台為目標
      

■ Official 3CX Silver Partner
■ Distributor of Fanvil – Fanvil IP Phone, Fanvil IP Video Phone, Fanvil ATA
■ Distributor of Sipdex – Sipdex SIPDOOR, Sipdex SIP Gateway, Sipdex Heads

Our strategic Partner:

Matrix Technology (HK) ltd

Founded in 2009, Matrix Technology (HK) Ltd is an IP Telephone system solution provider, specializing in VoIP, Open source IP PBX platform ( Asterisk, Elastix & Freepbx ) , 3CX IP PBX, AV & Video conferencing solution , Security Solution and IT Networking Solution.

■ Official 3CX Platinum Partner
■ Official Reseller of APC, Cisco, Dahua, Fortinet, Juniper, Hikvision, Logitech, Maxhub, Microsoft, NEC, Netgear, Panasonic, Polycom, Plantronics, Ruckus, Soyal, UBNT, Vertiv, Yealink, ZKTec & Zycoo
■ Distributor of Fanvil – Fanvil IP Phone, Fanvil IP Video Phone, Fanvil ATA
■ Distributor of Sipdex – Sipdex IPPBX, Sipdex SIPDOOR, Sipdex SIP Gateway, Sipdex Headset
Security Company License (Type III)
保安公司牌照 (第三類): 1702

Our Address

Hong Kong Office | 香港 辦公室:
Flat J, 20/F, Gold King Industrial Building,
35-41 Tai Lin Pai Road, Kwai Chung,
NT, Hong Kong.
香港 葵涌 大連排道 35-41號
金基工業大廈20樓 J室
(View on Google Map)

Shenzhen Support Center | 深圳 支援中心 :
Room 509, Block 1 Arts and Crafts Building, Zhenhua Road, Futian, Shenzhen, Guandong, China
廣東省 深圳市 福田區 振華路55號 工藝大廈1棟 509室 (View on Google Map)

Contact us

General Line | 一般查詢: +852 39001900
Sales Hotline | 銷售熱線: +852 39001988
Support Hotline | 技術支援熱線: +852 39001989
Fax | 傳真: +852 39001999
Email: info@hk-matrix.com
Web: www.hk-matrix.com
Facebook: facebook.com/28voip
Twitter: twitter.com/28voip

Contact Us

  • Tel+ 852 3900 1900
  • Fax+ 852 3900 1999
  • Mailinfo@hk-matrix.com
  • Webhttp://www.hk-matrix.com
Copyright 2017 - Matrix Technology (HK) Ltd - 勵訊科技 (香港) 有限公司 | General Line 一般查詢: +852 39001900 | Fax 傳真 : 852-3900 1999