SUPPORT HOTLINE: 852 39001989

Monday to Friday:  0930 to 1830

Saturday:  0930 to 1330

Remote Support

Log into your customer’s computer remotely, from an Internet-enabled computer to fix any Problem, PC Related Problems, IPPBX Checking, Telephone system Reprogramming, IVR Reconfiguration or provide training, etc….

Firewall friendly and secure, Remote Access Helpdesk is a cost-effective customer service solution that saves time and leads to improved productivity.

If you need a remote helpdesk support, please do step by step as following:

Step 1: Please download cs2.exe

Step 2: Click cs2.exe to start the program.

Step 3: Please Call 852- 3900 1989 and tell your Customer Code to Matrix Helpdesk Engineer.

Step 4: After verified (cs2.exe), Matrix Helpdesk Engineer will ask you the “Your ID” and “Your Password”. Then we have approved to remote control your PC and start helping you.

Reminder

If you installed TeamViewer 12 or above, please close your TeamViewer first.

1. Open cs2.exe
2. Click “Show running TeamViewer”

3. Right click the title bar

4. Click “Close”

5. Open cs2.exe

If you always need support from Matrix, it is highly recommended you install TeamViewer 11.

http://download.teamviewer.com/download/version_11x/TeamViewer_Setup.exe

Matrix Technology (HK) Ltd 成立於2009年，香港為總部，主要為粵港澳大灣區提供 IP電話通訊方案，IPVPN 網絡方案，保安系統方案 (香港保安公司牌照 – 第三類別 :1702) 及 視像會議方案 的 通訊科技方案公司。

多年來, 我們將IP電話及ICT的應用方案引進到一些中港企業，當中包括：旅行社，商務中心，地產公司，零售商，中港跨境Call Center，學校及一些公共機構當中。我們憑著專業的技術 與 誠懇的服務態度 贏得各界的肯定與信賴。Matrix 將在IT，IP通訊 及 保安產品的領域上，承諾持續創新，並且繼續為不同的行業開發合適的ICT及IOT應用方案，為企業創造貼身，可靠 及 高效率 的營商通訊平台為目標。

Founded in 2009, We are an IP telephony solution provider, specializing in VOIP, IP communication, VPN network solutions, video conferencing solutions and security system solutions (Security Company License (TYPE III) No: 1702). With its base in Hong Kong, Matrix’s aspiration to provide broader customer services has also witnessed the establishment of a customer service and technical centre in Shenzhen.

 Our Telecom Partner:

IP PBX 電話系統 IP Phone | SIP Intercom

視像會議系統 Video Conference

保安系統 Security system

網絡方案 Network Infrastructure