Call Center IPPBX Design and Deployment

This call center Module is designed to make inbound and outbound calling campaigns, allowing the interaction between agents and subscribers.

The module includes a predictive dialer that handles the automatic call of “objective” numbers. It also includes two major components: a web based agent console and a call management interface.

The Call center add-on is designed around Asterisk’s queue functionality. This design assumes that each queue has at least one agent.

Features:

Fanvil Call Center Phone C01P

  • Automatic call to a list of numbers
  • Web based agent console
  • Execution of several simultaneous campaigns
  • Agent monitoring (on calls)
  • Predictive dialer
  • Attention Script storage
  • Form builderHeadset RJ9
  • Call Schedule
  • Ability to put a call on hold
  • Call activity reports
  • Break configuration
  • Call retry on campaigns
  • Do not call list
  • External services configuration

Reporting:

  • Reports Breakslide-68-638 1.jpg
  • Calls Detail
  • Calls per hour
  • Calls per Agent
  • Hold Time
  • Login Logout
  • Ingoing Calls Success
  • Graphic Calls per hour
  • Agent Information
  • Agents Monitoring
  • Trunks used per hour
  • Agents connection time
  • Incoming calls monitoring

Enquiry Now

Matrix is VOIP , Asterisk & Elastix Professional Consultancy Company. We based in Hong Kong and Shenzhen,China.

We are able to make all your branches to be connected, it is your own One Communication Platform that is you desire

Share on FacebookTweet about this on TwitterShare on Google+Pin on PinterestShare on StumbleUponShare on LinkedIn