Polycom VVX 500 IP Phone

An easy-to-use, performance business media phone that’s designed for today’s busy managers and knowledge workers.

Polycom VVX 500 IP Phone - Hong Kong Reseller - www.hk-matrix.com

Key Note

  • 3.5” (9-cm) TFT (320 x 240)
  • Up to 12 line appearances
  • Video conferencing via external USB cam
  • HD Voice up to 14KHz  (Speaker, Handset, Headset)
  • 2 x Ethernet 10/100/1000
  • Hard Keys: 12-key keypad, home, speaker, mute, volume, headset
  • Supports expansion modules
  • USB-wired headsets
  • Wireless USB headsets


• Improves knowledge worker productivity

• Reduces training time through superior calling features in a sleek design and simple-to-use phone

• Cuts telephony administration and maintenance costs

• Leverages previous IT infrastructure investments

• Easy to deploy, administer, upgrade and maintain

• Delivers easy integration with third-party UC and productivity applications

User interface features

• Gesture-based, multitouch-capable, capacitive touch-screen

• 3.5-in TFT LCD display at QVGA (320 x 240 pixel) resolution, 4:3 aspect ratio

• Screensaver and digital picture frame mode

• On-screen virtual keyboard

• Voicemail and videomail support1

• Dual USB ports (2.0 compliant) for media and storage applications

• WebKit-based browser

• Adjustable base height

• Unicode UTF-8 character support. Multilingual user interface including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish and Swedish

Audio features

• Polycom® HD Voice™ technology delivers lifelike voice quality for each audio path handset, the hands-free speakerphone and the optional headset

• Polycom® Acoustic Clarity™ technology, providing full-duplex conversations, acoustic echo cancellation and background noise suppression – Type 1 compliant (IEEE 1329 full duplex)

• Frequency response: 100 Hz–20 kHz for handset, optional headset and hands-free speakerphone modes

• Codecs: G.711 (A-law and μ-law), G.729AB, G.722, G.722.1, G.722.1C

• Individual volume settings with visual feedback for each audio path

• Voice activity detection

• Comfort noise generation

• DTMF tone generation (RFC 2833 and in-band)

• Low-delay audio packet transmission

• Adaptive jitter buffers

• Packet loss concealment

Headset and handset compatibility

• Dedicated RJ-9 headset port

• Hearing aid compatibility to ITU-T P.370 and TIA

• 504A standards

• Compliant with ADA Section 508 Subpart B 1194.23 (all)

• Hearing aid compatible handset for magnetic coupling to hearing aids

• Compatible with commercially available TTY adapter equipment

• Supports compatible USB headsets

Call handling features

• 12 lines (registrations)

• Up to 24 simultaneous calls

• Shared call/bridged line appearance

• Flexible line appearance (1 or more line keys can be assigned for each line extension)

• Distinctive incoming call treatment/ call waiting

• Call timer and call waiting • Call transfer, hold, divert (forward), pickup

• Called, calling, connected party information

• Local 3-way audio conferencing

• 1-touch speed dial, redial

• Remote missed call notification

• Do not disturb function

• Electronic hook switch capable

• Local configurable digit map/dial plan

Open application platform

• WebKit-enabled full browser that supports HTML5, CSS, SSL security and JavaScript

• Supports Polycom Apps SDK and API for third-party business and personal applications

• Bundled with Polycom Productivity Suite:

– Corporate directory access using LDAP

– Local voice call recording on USB flash drive

– Visual conference management

Network and provisioning

• Network (LAN) cable – CAT-5E

• SIP protocol support


• IETF SIP (RFC 3261 and companion RFCs)

• Two-port gigabit Ethernet switch

– 10/100/1000Base-TX across LAN and PC ports

– Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment

– Conforms to IEEE802.3-2002 (Clause 28) for link

• Partner auto-negotiation

• Manual or dynamic host configuration protocol (DHCP)

• DHCP network setup

• Time and date synchronisation using SNTP

• FTP/TFTP/HTTP/HTTPS server-based central provisioning for mass deployments

• Provisioning and call server redundancy supported1

• QoS support—IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DSCP

• VLAN—CDP, DHCP VLAN discovery, LLDP- MED for VLAN discovery – Network address translation support for static configuration and “Keep-Alive” SIP signaling

• RTCP and RTP support

• Event logging

• Syslog

• Local configurable digit map/dial plan

• Hardware diagnostics

• Status and statistics reporting

• IPv4





• 802.1X authentication and EAPOL

• Media encryption via SRTP

• Transport layer security

• Encrypted configuration files

• Digest authentication

• Password login

• Support for URL syntax with password for boot server address

• HTTPS secure provisioning

• Support for signed software executables


• Built-in auto-sensing IEEE 802.3 at Power over Ethernet (Class 4)

• External universal AC adaptor (optional, 48V 0.52A DC)

Operating conditions

• Temperature: +32 to 104°F (0 to 40°C)

• Relative humidity: 5% to 95%, noncondensing

• Size 7.5 x 6 x 7 in (19 x 15 x 18 cm) (W x H x D)

• Storage temperature  -40 to +160°F (-40 to +70°C)

Polycom VVX 500 comes with:

• Polycom VVX 500 Series console

• Handset with handset cord

• Network (LAN) cable – CAT-5E

• Quick start guide

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Matrix is VOIP , Asterisk & Elastix Professional Consultancy Company. We based in Hong Kong and Shenzhen,China.

We are able to make all your branches to be connected, it is your own One Communication Platform that is you desire