- IPPBX Solution
- IPPBX System
- IP Phones
- Voip Gateway
- Access Control
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The Security & Guarding Service Industry Authority,HKSAR
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- About us
IVR Programming for IPPBX System
Call it IVR, automation or speech-enabled self-service, VoiceXML and IVR automation can greatly improve your enterprise performance and profits. Automating telephone interactions with IVR will allow your employees to focus on higher value calls. Your operations can handle volume spikes seamlessly. You can boost your contact center performance at significantly lowered costs.
With Matrixs flexible IVR hosting plans, companies of all sizes can enter the voice application arena. Not only that, but our experienced team looks for ways to help you save money at every point in the process. And when it’s time for you to expand, MTI can help you assess your need for increased resources.
Whether you want to run a pilot or launch a high-volume application, you can benefit from Message Technologies’ flexibility, reliability, redundancy, and ease of scalability.
IVR system Concept (Basic)
IVR (Digital Receptionist) is basically a way to route calls based on the choice your customer makes. Essentially, IVR is a series of pre-recorded messages that you create when setting up IVR. In the example below, when the customer calls your company, she is presented with an option of which department she would like to reach. In our example, Customer decided to talk to Customer Service Department by pressing 1. Customer’s call then routed to the phones in customer service Department.
IVR system Concept (Multiple Location)
As you can see, IVR is very powerful feature that can be extremely helpful regardless of the size of your company.
IVR system Concept (Database Integration)
By connecting the IVR we made in the prior sections to your database, you can allow your customers to access their data without having to speak to an agent.
Matrix is VOIP , Asterisk & Elastix Professional Consultancy Company. We based in Hong Kong and Shenzhen,China.
We are able to make all your branches to be connected, it is your own One Communication Platform that is you desire
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Matrix Technology (HK) ltd
保安公司牌照 (第三類): 1702
2-8 Kung Yip Street, Kwai Chung,
NT, Hong Kong. 香港 新界 葵涌 工業街 2 - 8 號
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